Transportation policy

Orders on ristlin.ro are shipped via Cargus express courier, with a one-time cost of 15 lei, regardless of destination. For orders over 200 lei, delivery is free, and for orders over 500 lei we offer free shipping + a gift t-shirt.

1. Delivery method

• Delivery is made by fast courier Cargus in Romania.
• The delivery time is between 3-10 working days from payment confirmation.

2. Shipping cost

• 15 lei for all orders under 200 lei
• Free for orders over 200 lei
• Free + gift t-shirt for orders over 500 lei

3. Order tracking

After shipping your order, you will receive an email with the tracking number to track the delivery status.

Delivery policy

SC Ristlin Brands SRL delivers products only within Romania via express courier. The estimated delivery time is 3-10 business days.

1. Delivery conditions

• Orders are processed after payment confirmation.
• During busy periods (holidays, Black Friday), delivery may take longer.
• If delivery is unreasonably delayed, please contact us at ristlin.ro@yahoo.com.

2. Damaged or missing products

If you receive a damaged product or products are missing from the package, contact us within 48 hours of receiving your order.

Right of return

According to the legislation in force, you have the right to return products ordered online within 14 calendar days from the date of receipt of the order, without having to provide a reason. This right only applies to products that are in their original condition, unused and with intact labels.

How to return a product

To return a product, please contact us at ristlin.ro@yahoo.com . After we receive your request, we will provide you with the necessary information to send the product back.

Return costs

• Return costs are borne by the customer, unless the product is defective or does not correspond to the order.
• If the product is defective, please contact us and we will cover the return costs.

Conditions for return

• Returned products must be in new condition, unused and with labels intact.
• Personalized products or products that are not in their original condition cannot be returned .
• The return will be made via the same courier method used for delivery.

Refund

After the returned product arrives back to us and is inspected, we will process the refund of the amount paid within 14 calendar days . The refund will be made through the same payment method used for the purchase.

Exceptions to returns

We do not accept returns for the following product categories:

• Customized products
• Made-to-order products

We encourage you to check the dimensions and product description before placing your order to avoid any inconvenience.