Frequently asked questions
We know how important it is to have all the information you need before placing an order. That's why we've created this page to answer the most common questions about our products, the ordering process, delivery and returns.
If you are curious to learn more about the Ristlin.ro story, how our products are created or how you can be part of our community, you have come to the right place. We answer everything that can help you have the most pleasant experience with us. If you still can't find the answer you're looking for here, don't hesitate to contact us. We're always here to help! 😊
How do I buy?
To place an order, add the desired products to the shopping cart, fill in the delivery details and complete the payment. You will receive an order confirmation email.
How do I pay?
We only accept online payment by bank card, Apple Pay and Google Pay. We do not accept cash on delivery.
How long will it take to receive my order?
Orders are delivered in 3-10 business days, depending on the destination and order volume.
How much does transportation cost?
Shipping costs 15 lei, and for orders over 200 lei it is free. Orders over 500 lei benefit from free shipping + a gift t-shirt.
Can I return a product?
Yes, you have 14 days to return the product, except for personalized products. The return shipping cost is borne by the customer.
What do I do if I receive a damaged product?
Contact us at contact@ristlin.ro within 48 hours of receiving your order to resolve the issue.
Can I change or cancel an order after it has been placed?
An order can be modified or canceled before shipping. Please contact us as soon as possible to make the necessary changes.
Do you have physical pickup points?
Currently, orders are shipped only by courier, without the possibility of personal pickup.
If you have any other questions, don't hesitate to contact us!
How do I choose the right size?
Check out our size chart available on each product page.
Do you offer discounts?
Yes! Subscribe to our newsletter and follow us on social media for exclusive offers!
Do you deliver outside Romania?
Not at the moment, but if there is demand, we will definitely find a solution! Let us know. :)
What materials are the products made of?
All our products are made from premium materials and are designed for comfort and durability.
- Our T-shirts are made of 100% cotton, with digitally printed messages, resistant to frequent washing.
- To see the materials the products are made of, please consult the Information section on each product page.
How do we wash and dry the products?
Products should be washed inside out at temperatures below or equal to 40˚C. It is recommended to use a delicate detergent, without aggressive bleaches. Do not iron directly on the print. Dry naturally, avoiding direct exposure to sunlight to prevent fading.